Jack’s Apprenticeship Journey at SolaaS

Jack Galbraith’s journey with SolaaS began during his school work experience – an opportunity that gave him early insight into both the business and the realities of working in IT support.

During his time on work experience, Jack was able to see first-hand how the help desk operates, the expectations of the role, and the importance of teamwork in delivering reliable support. Being immersed in the day-to-day environment helped him understand not just the technical side of the role, but also how SolaaS supports customers and works collaboratively as a team.

That early exposure proved invaluable, giving Jack a strong foundation as he progressed into his apprenticeship. It allowed him to build confidence quickly, understand workflows, and develop a clear picture of what a career in IT support could look like.

Jack’s ambition at SolaaS is clear. His immediate focus is on successfully completing his apprenticeship, while continuing to develop his technical skills and build on the knowledge he’s already gained. Looking ahead, he’s keen to progress to the next stage of his help desk career and take on more responsibility as he grows within the organisation.

Jack’s story highlights the impact early opportunities can have – turning school work experience into a clear career pathway and long-term ambition.