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Improving Operations for The Burrow Nursery and Pre-school

Mary-Anne Burrows Overview

The Burrow Nursery and Pre-school, founded by Maryanne Burrows in 2016, has grown rapidly from a small pre-school into a full-day childcare facility catering to children from 0 to 4 years old. As the business expanded to employ around 40 staff members across six childcare rooms, along with a kitchen and office, technology became an increasing challenge.

While various technology solutions had been implemented over the years, they were disjointed, inefficient, and difficult to manage. Maryanne recognised the need for a more integrated and streamlined system to improve efficiency, safeguard operations, and support her team.

SolaaS was recommended as a trusted IT partner, and from the outset, Maryanne felt confident in their expertise. Following a comprehensive audit, SolaaS implemented a tailored solution to optimise workflows and ensure a more efficient, reliable system for the nursery.

The Challenge

As The Burrow expanded, the business encountered several operational inefficiencies:

  • Fragmented IT Systems: Multiple technology solutions were in place, but they were disjointed and difficult to manage.
  • Document Management Issues: Important records were scattered, making it challenging to track and retrieve documents efficiently.
  • Email Overload: Emails were unorganised, making communication cumbersome and inefficient.
  • Outdated Technology: The nursery relied on outdated devices that were slow, difficult to use, and incompatible with the required nursery management software.
  • Connectivity Problems: Internet speeds were inconsistent, and the network was unreliable, disrupting daily operations.

 

SolaaS’ Solution

SolaaS conducted a thorough review of The Burrow’s technology infrastructure and implemented a range of solutions to improve efficiency and streamline operations:

  • Networked Computer System: Established a unified system allowing seamless access to files and resources across all nursery rooms.
  • Streamlined Document Management: Created a centralised, organised digital library to store and manage documents efficiently.
  • Email Optimisation: Overhauled email structure to improve organisation and accessibility.
  • Upgraded Internet Connectivity: Boosted internet speeds and streamlined connections to ensure stable and reliable access across all nursery rooms.
  • Device Enhancement: Replaced slow, inefficient Kindles with user-friendly smartphones, enhancing functionality and improving access to nursery management software.
  • Access and Permissions Management: Ensured appropriate security controls and permissions were in place to improve data protection and staff access.

 

Implementation and Outcomes

With the new system in place, The Burrow Nursery has experienced significant improvements:

  • Increased Efficiency: Staff can now work seamlessly from any computer, enhancing collaboration and productivity.
  • Simplified Document Access: Retrieving and managing important files is now quick and straightforward.
  • Enhanced Communication: Organised emails allow for more streamlined internal and external communication.
  • Improved Device Performance: The new smartphones provide a smoother user experience, making it easier to manage registers, photos, and daily diaries.
  • Stronger IT Support: SolaaS’ personalised approach ensures that any technical issues are quickly addressed with minimal disruption.

 

Client Testimonial

“Lots of businesses ‘make do’ with outdated systems, knowing change is needed but avoiding it due to time constraints and fear of disruption. I would say to any business in this position: contact SolaaS. They made the transition seamless, and I only wish we had done it sooner. The entire team, from those working directly with the children to the back-office staff, has felt the benefits.

What I love most about SolaaS is their commitment to customer service—we have never felt like a burden. They’re always there when we need them.”

Maryanne Burrows, Founder & Managing Director, The Burrow Nursery and Pre-school

 

Conclusion

Through a bespoke approach, SolaaS provided The Burrow Nursery with a more efficient, secure, and user-friendly IT system. The improvements have empowered the team to focus on delivering high-quality childcare without the burden of inefficient technology.

If your business is struggling with outdated IT systems and inefficiencies, contact SolaaS to discover how we can help transform your operations.