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Improving Multi-Site Operations for Online Training Provider

Overview

Netcom Training, a growing national provider of digital skills courses faced several challenges with their IT and telecom supplier. As their team and number of sites rapidly expanded, their existing provider struggled to meet their needs, prompting them to seek a more flexible and reliable partner.

SolaaS stepped in to provide a comprehensive solution, enabling Netcom Training to enhance operational efficiency, improve scalability, and achieve 22% cost savings, all under a flexible 30-day contract.

The Challenge

Netcom Training faced several challenges, including:

Inadequate Reporting Tools: The existing system lacked the functionality to provide actionable insights, hampering decision-making and the ability to evidence the service being delivered.

Slow Response Times: Delayed support affected the organisation’s ability to address technical issues promptly.

Scalability Issues: The supplier was unable to adapt to the rapid growth of Netcom Training’s team.

Operational Disruptions: Inefficient mobilisation of services disrupted day-to-day operations.

These challenges created significant roadblocks, highlighting the need for a more agile and dependable IT partner.

SolaaS’ Solution

Following a comprehensive audit of the current set-up, SolaaS were able to design and implement a solution that would not only improve operations but also reduce costs.

Netcom Training have seen a 22% reduction in costs compared to what they were paying previously and other key improvements included:

Enhanced System Functionality:

  • Upgraded telephone reporting tools for better communication and transparency.
  • Integration of a mobile application to enable remote work capabilities.

Improved Support Services:

  • A responsive and personalised approach to IT support.
  • Timely assistance that minimised downtime and disruptions.

Scalability and Flexibility:

  • Systems designed to grow with Netcom Training as their team and offerings expand.
  • Proactive adjustments based on evolving needs.

SolaaS provides all its services under a 30-day contract model and Kevin Vashi, MD at Netcom Training explains the benefit of this, “I think the short contract term is a huge advantage for us for a couple of reasons. Firstly, when you move to a new system you don’t know if it’s going to be right or not. It was reassuring to know we were only committed to 30 days. In addition, it made it easier when pitching to our board to say we wanted to move to a new system as we’re not tied in for the usual three years. We can really test the system, making sure it all works correctly and meets our business’ needs. Which it is!”

Client Testimonial

“SolaaS have been great and anytime we’ve had any issues respond straight away, providing an absolutely amazing and brilliant level of service.”

Kevin Vashi, MD at Netcom Training

Conclusion

The partnership between SolaaS and Netcom Training demonstrates how tailored IT & telecom solutions can address critical business challenges, drive financial savings, and enhance operational efficiency. With a flexible contract model, scalable systems, and exceptional support, SolaaS proved to be an invaluable partner in Netcom Training’s journey to empower individuals through digital skills training.

To learn more about how SolaaS can help your business thrive, please get in touch.