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Machine Tooling Company Partners with SolaaS for Seamless IT, Connectivity, and Cyber Security

Whitehouse Machine Tools logoAbout Whitehouse Machine Tools

Founded in 1983, Whitehouse Machine Tools has been at the forefront of CNC and precision engineering technology, supplying high-quality, high productivity milling and turning machines to industries across the UK. With a turnover of £8 million and a team working largely remotely or on the move, Whitehouse needed IT support that matched their dynamic way of working.

The Challenge

As a growing business without an in-house IT department, Whitehouse relied on external suppliers. Their initial provider couldn’t keep pace with the company’s expansion, and response times became painfully slow.

A move to a larger supplier seemed like the answer, but instead Whitehouse found themselves deprioritised compared to bigger clients. When systems went down, so did productivity, and waiting for support caused costly downtime.

“We found the whole support process painful, especially when we were unable to access our systems. Downtime meant no one could work.” – Tim, Whitehouse Machine Tools

The SolaaS Solution

Whitehouse turned to SolaaS for a new approach to IT and connectivity. Having known SolaaS MD René Wheeler for over 20 years, Tim trusted the advice and appreciated the honest, no-hard-sell approach.

SolaaS provided:

  • Seamless transition – working directly with the previous supplier to ensure zero downtime.
  • Flexible support – a blend of formal service contracts and approachable, ad-hoc advice.
  • Cloud-first strategy – avoiding heavy capital expenditure on hardware, improving flexibility and cash flow.
  • Security focus – delivering staff training, ongoing protection, and guidance towards Cyber Essentials Plus accreditation.
  • All-in-one service – IT, internet, mobiles, and now the Wildix phone platform, giving Whitehouse a single trusted partner.

“With SolaaS, it’s personal. We never have to chase, the response rate is first class, and they feel like an extension of our business.” – Tim

The Results

  • Improved productivity – no more bottlenecks or downtime waiting on support.
  • Clearer communication – complex IT issues explained in plain, practical language.
  • Financial flexibility – cloud solutions removing the need for large upfront investments.
  • Enhanced security – proactive training and certification support giving confidence with sensitive client data.
  • True partnership – SolaaS feels more like a colleague than a supplier.

“I have no hesitation in recommending SolaaS – they’ve grown as a company, but kept the same high level of service. They’ve become a fully integrated IT partner for us.”
Tim, Managing Director, Whitehouse Machine Tools

Why SolaaS?

For Whitehouse Machine Tools, SolaaS has proven to be the ideal partner:

  • Flexible contracts that put accountability on the provider.
  • Proactive, personal support without the conveyor-belt feel of larger providers.
  • A trusted relationship built on knowledge, honesty, and a long-standing partnership.

Ready to work with an IT partner that feels like part of your business?

Book an initial chat with our MD René Wheeler to discover more about our services and how we can work with you to improve your IT set-up.